At PRESTIGE, we are committed to offering high-quality products and an excellent shopping experience. Therefore, our return policy is designed to be clear and fair to our customers.
1. Return Conditions
We offer a 30-day guarantee. If you are not satisfied with your product for any reason, you may request a return within this period.
2. Return Request Deadline
Customers have up to 30 days from the date of receiving the product to request a return. After this period, we will not be able to process any requests.
3. Required Evidence
To process a return, it is mandatory to provide:
Clear photographs of the product
Image of the original packaging (if available)
Order number
This will allow us to evaluate the case quickly and efficiently.
4. Approval Process
Once the information has been reviewed, our team will determine whether the request is valid. If approved, we will provide the next steps.
5. Resolution Options
If your case is approved, we may offer one of the following solutions:
Replacement of the product at no additional cost
Full or partial refund, as applicable
6. Non-Eligible Products
Returns will not be accepted for products that:
Have been used incorrectly
Show damage caused by misuse
Do not include the necessary information to process the request
7. Contact
For return requests, you can contact us at:
📧 Storesupport266@gmail.com
By making a purchase at Dreamlax, you agree to this return policy.
